Licences and certificates

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  Health Tourism Authorisation Certificate

  Issued by the Republic of Türkiye Ministry of Health. New City Clinic is registered with HealthTürkiye, the official health tourism programme. Only authorised intermediaries may organise treatment for international patients, and you can ask us for the certificate number and check it with the Ministry of Health or HealthTürkiye.

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  TÜRSAB Group A travel agency licence No. 17659

  TÜRSAB is the Association of Turkish Travel Agencies. Under our Group A licence, your hotel, transfers and travel arrangements are organised by a licensed agency. You can verify the licence number in TÜRSAB’s member list.

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  Registered trademark

  New City Clinic is a registered trademark. That means you are dealing with one identifiable company, not an anonymous name that can disappear and reappear under another brand.

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  ISO 9001:2015

  The international standard for quality management. It concerns how processes are defined, followed and improved, from your first enquiry to follow-up.

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  ISO 10002:2018

  The standard for customer satisfaction and complaints handling. It covers how feedback and complaints are received, recorded and answered.

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  ISO 27001:2022

  The standard for information security management. It is particularly relevant to us because patients share medical reports and photographs, which must be handled securely.

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  ISO 31000:2018

  The standard for risk management. It concerns how risks are identified, assessed and addressed in the way an organisation works.

Why licences matter in medical tourism

When you look for surgery abroad, you often find a website, a WhatsApp number and a price. What you rarely see is who stands behind them. In Türkiye, organising treatment for international patients is not an open activity: only authorised intermediaries may do it.

That rule exists to protect patients. An authorised organiser is identifiable, registered with the authorities and answerable for what it arranges. An unauthorised one may be a single person with a phone, with no responsibility once you have paid.

What New City Clinic is, and what it is not

New City Clinic does not operate on patients itself. We are a licensed organiser. Every procedure is performed by a named specialist physician at a partner hospital licensed by the Turkish Ministry of Health, and the hospital and physician are written in your plan before travel.

Our licences cover the parts we are responsible for: organising your treatment as a health tourism intermediary, and organising your hotel, transfers and travel arrangements as a licensed travel agency.

How to verify any agency, including us

Before you send a deposit to anyone, we suggest checking the following:

• Ask for the Health Tourism Authorisation Certificate number and check it with the Ministry of Health or HealthTürkiye
• Ask for the TÜRSAB licence number and check it in TÜRSAB’s member list
• Ask for the name of the hospital and the physician in writing, before travel
• Ask what insurance is included and request its scope, limits and exclusions in writing
• Ask who will be with you in Istanbul, and whether an interpreter is present at appointments

Red flags worth noticing

Be cautious if an organiser cannot give you a certificate number, will not name the hospital or the physician until you arrive, or offers no written plan. A trustworthy organiser should welcome these questions rather than avoid them.

Other warning signs are softer but just as telling: pressure to pay quickly to “hold” a price, a quote that does not say what is included, or vague answers about who will be with you after surgery. A low headline price is not a saving if the hospital stay, tests or transfers turn out to be extra once you arrive.

Two licences, two responsibilities

A medical trip has two sides. One is clinical: the physician, the hospital, the treatment. The other is practical: the hotel, the transfers, getting from the airport to your appointments and back. In Türkiye these are regulated separately, which is why we hold both a Health Tourism Authorisation Certificate and a TÜRSAB travel agency licence.

The first means we are authorised to organise treatment for international patients. The second means your accommodation, transfers and travel arrangements are handled by a licensed agency rather than informally. Neither replaces the hospital’s own licence from the Ministry of Health, which is a separate requirement for every partner hospital we work with.

What the ISO certificates mean in practice

ISO certificates are not medical licences, and we do not present them as such. They describe how an organisation manages its own work. For you, that translates into a few concrete things: defined steps from first message to follow-up (ISO 9001), a recorded and answerable way of handling complaints (ISO 10002), protection for the reports and photos you send us (ISO 27001), and a structured approach to identifying and managing risks (ISO 31000).

Complication insurance

Every New City Clinic package includes complication insurance for surgery. Insurance is only useful if you understand it, so its scope, limits and exclusions are given to you in writing before surgery. Read it at home, ask questions, and keep a copy.

Contracts, consent and complaints

A legal department prepares the written contract, the informed consent documents and the data-protection documents you receive. These set out what has been agreed, what the procedure involves and how your personal data is handled.

The same department handles complaints. Together with our ISO 10002 certification for complaints handling, this means that if something goes wrong, there is a defined route for raising it and receiving an answer.

Your medical data and photographs

To plan a mommy makeover, the specialist needs to see your reports and photographs. These are among the most personal things you can share. Our ISO 27001:2022 certification for information security management concerns exactly this: how information is protected, who can access it and how risks to it are managed.

You will also receive data-protection documents prepared by our legal department, explaining how your data is used. If you have questions about your photos or reports, ask us before you send them.

Questions about our licences

If you would like a certificate number or a copy of a document, message us on WhatsApp at +90 552 859 50 34. We would rather you check than take our word for it.

The same applies to your partner hospital and physician. Because both are written in your plan before travel, you have time to look them up, compare them with what you have read elsewhere and decide without pressure. A free review of your reports and photos by the specialist does not commit you to anything: you receive a written plan and price, usually within 24 hours, and the decision remains yours.

Questions about this topic

All partner hospitals

• Acıbadem Healthcare GroupAcıbadem is one of the most recognised names in Turkish private healthcare. Here is what we can tell you about the group, and how surgery there fits into a New City Clinic plan.About the hospital →
• Medicana Health GroupMedicana is a private Turkish health group with hospitals in many cities. We use it for bariatric and general surgery, planned at the hospital where your physician practises.About the hospital →
• Medipol Health GroupMedipol’s hospitals are connected with Istanbul Medipol University. We plan plastic and reconstructive surgery there, where the physician in your plan practises.About the hospital →
• Medical Park Hospitals GroupMedical Park is a private hospital group under MLP Care. We plan aesthetic and plastic surgery there, at the hospital where your physician practises.About the hospital →
• Biruni University HospitalBiruni University Hospital is the teaching and research hospital of Biruni University. We plan bariatric and general surgery there, where the physician in your plan practises.About the hospital →

Body and breast treatments in Istanbul

• Tummy tuckfrom €3,500A full tummy tuck removes loose skin from the lower abdomen and repairs separated stomach muscles. This guide explains who it suits, how the operation and recovery work, and what the Istanbul package includes.Tummy tuck →
• Mini tummy tuckPrice on free assessmentA mini tummy tuck treats loose skin and a small bulge below the belly button through a shorter incision. The key question is whether your abdomen truly fits that narrower brief, and this guide helps you find out.Mini tummy tuck →
• LiposuctionPrice on free assessmentLiposuction removes pockets of fat that stay put despite diet and exercise. Used well it refines a shape; used for the wrong reasons it disappoints. Here is how to tell the difference.Liposuction →
• VASER liposuctionPrice on free assessmentVASER uses ultrasound energy to loosen fat before it is removed, which allows finer, more detailed sculpting than traditional liposuction. It is a tool, not a miracle, and this page explains where it genuinely helps.VASER liposuction →
• Lipo 360from €3,500Lipo 360 treats the abdomen, flanks and back in one operation, so the waist is reshaped from every angle rather than just from the front. Here is what it involves and what it can realistically achieve.Lipo 360 →
• Brazilian butt lift (BBL)from €3,000A BBL moves your own fat from areas such as the waist and back into the buttocks to add shape and projection. Because technique has a direct effect on safety, this guide starts with how the operation should be done, then covers results, recovery and cost.Brazilian butt lift (BBL) →